Sales channel refers to the pathways or routes through which a company reaches its customers to sell its products or services.
Example: A software company develops a new accounting application designed for small to medium-sized businesses. Instead of selling this application only directly through its website, the company partners with several business consultants and accounting firms to sell the software. These consultants and firms act as intermediaries, recommending the software to their clients who trust their judgment. This partnership extends the software company's reach beyond its direct marketing efforts, tapping into the established client base of each partner, effectively utilizing these third parties as additional sales channels.
Understanding sales channel helps businesses strategically select and manage their routes to market, enabling them to effectively reach target customers, leverage partner relationships, and ultimately, drive sales and growth.