With keen attention to detail, I've compiled the ultimate list of the best brand ambassador software in 2023. Empower your brand advocates and foster strong relationships with this guide.
Brand ambassador software is a digital tool designed to manage and streamline the relationship between companies and their brand ambassadors. It helps in recruiting, engaging, and tracking the performance of ambassadors who promote the brand's products or services through various channels.
Tracking the success of a brand ambassador program is all about measuring the right metrics most impactful to your company. When setting up KPIs for your ambassador program, you need to consider your goals. If you’re looking to improve your brand presence in a new location, you may want to track store visits, community perception, website visits in that area, Google searches for your brand in that geo and sales volume. Some ambassador programs may be harder to track because you’re building your brand for the long-term – think Red Bull. Red Bull puts on these extravagant events to build hype, attract their target audience, and get their customers to “buy in” to their brand lifestyle so they’ll likely purchase their product.
Having clear expectations for what your brand ambassador will do is essential. You should give them an outline of the campaign's goals and ensure they understand how their work will help achieve them. Keep in mind that they may have ideas or suggestions on how best to achieve these goals—let them know that you're open to hearing these ideas! You should also have a clearly outlined calendar for your brand ambassadors to follow, providing them with any new promotions you’re running, events in the area, and new products you plan to launch.
A brand ambassador program is a way for brands to engage with their customers in a more personal, interactive way. It's easy to see why this makes sense: first of all, it's fun! The best part about being a brand ambassador is that you get involved in creating new products and services. You'll get to try out new things before anyone else and help shape the future of your favorite brands. Secondly, it's an opportunity for brands to connect with their customers on a more personal level—a relationship beyond just buying things from them. Brand ambassador programs can help build loyalty by creating an emotional connection between customers and brands.
Some of the common features to look for in a brand ambassador software include features such as; event tracking, scheduling, activity reporting (e.g. social media posts), link and conversion tracking, sales volume, in-app messaging, and payment portals. Your brand ambassador software should be able to scale with the growth of your program, so if you have ten brand ambassadors today, but it grows to 100 over the next year, you’ll want to be sure you can quickly grow your program in parallel with your software choice.
The metric most often used to measure brand ambassador success is the return on investment (ROI). This is calculated by dividing the total earnings of a brand ambassador campaign by the cost of running the campaign. The higher the ROI, the better! However, it's important to note that other ways to measure success exist. For example, you could look at how many new followers you gained from your brand ambassadors' posts. Or you could look at how much engagement each post received (comments, likes, shares).
With over 7 years navigating the intricate realms of marketing, and specifically B2B partner marketing, Nick has forged collaborations with top-tier tech brands, prominent agencies, and some of the industry's foremost B2B publishers and content creators. His deep immersion in both marketing landscapes showcases a trajectory of expertise and innovation. Identifying a significant void in specialized resources, he founded Growann.
The aspiration? Deliver unparalleled insights and guidance, carving out a dedicated space where the broader marketing and B2B partner marketing communities can flourish.