Partnership Pioneers

How Anitha Sridhar Turns Affiliates into Growth Engines for B2B

When Anitha Sridhar embarked on her digital marketing journey, affiliate marketing was just an experiment. But what started as a side project quickly transformed into a critical growth driver for Freshworks.

In this interview, Anitha shares her journey from testing unconventional strategies to leading one of the most successful B2B affiliate programs in the industry. Whether you're struggling to recruit quality affiliates, activate their potential, or retain long-term partnerships, her insights on personalization, activation bonuses, and competitive research will change the way you think about affiliate marketing.

Interviewee
Anitha Sridharan
Company
Freshworks

Can you tell us about your background and how you got into managing B2B affiliate programs?

I started my career in Digital Marketing with a focus on exploring non-search strategies. While search was (and still is) a powerful channel, I was drawn to the untapped potential of alternative platforms and approaches. From experimenting with diverse channels like social media, content partnerships, and marketplaces, I gained valuable insights into what drives results outside traditional search engines.

One of the pivotal moments in my journey was launching an affiliate marketing program as part of this exploration. What began as one of many experiments quickly gained traction, evolving into a key growth engine. The success of that program not only validated the impact of affiliates in B2B but also shaped my perspective on diversifying acquisition strategies.

What’s one of your top strategies for affiliate recruitment?

One of my top strategies for affiliate recruitment is to start by nailing down the ideal partner profile. I focus on understanding the type of affiliates who are most likely to succeed in our program—those with the right audience, industry alignment, and content expertise. This clarity helps me target quality over quantity from the very beginning.

From there, I’ve experimented with various methods to attract these affiliates, including paid ads, recruitment agencies, and specialized tools. While these methods have their advantages, I’ve found that nothing beats focused, personalized outreach. Directly connecting with potential affiliates allows me to tailor my approach, highlight mutual benefits, and establish trust right from the start.

Another key tactic I use is competitor backlink research. By identifying affiliates already partnering with similar programs, I can zero in on individuals or organizations that have proven success in our space. This not only saves time but also ensures I’m reaching out to partners with a track record of delivering results.

Ultimately, it’s a combination of knowing your ideal partner and prioritizing personalized engagement that drives high-quality affiliate recruitment.

How do you drive affiliate activation and engagement?

Here are the strategies that have worked most effectively for me:

  1. Automated streamlined Onboarding: Implement automated email campaigns that include a starter guide, FAQs, ready-to-use resources, and best practices to help partners get up to speed quickly. Follow this with regular check-ins, celebrating early wins, and nudge incase of inactivity. 
  1. Activation Bonus:
    Offering an activation bonus is a game-changer. By incentivizing affiliates to generate their first sale or hit a specific milestone within a defined period, I create urgency and excitement that drives early momentum.
  1. Personalized Outreach: In addition to the automated email sequence, we also implement personalized outreach to put a face to the partnership. This includes an introduction from the partner manager, addressing any specific questions, and offering customized guidance to align with the affiliate’s unique goals and maximize their success.
  1. Personalised  Incentives:
    Beyond the activation bonus, I offer performance-based rewards, and tiered milestones to keep affiliates engaged over the long term. These incentives help affiliates see the potential for significant returns.
  1. Data Transparency:
    Affiliates value clarity. I provide transparent tracking, real-time dashboards, and frequent reports so they can clearly see their performance, progress, and payouts.

By combining a well-thought-out activation bonus with a supportive start, meaningful incentives, and ongoing engagement, affiliates are not just activated—they’re motivated to stay and grow within the program.

What metrics or strategies do you use to boost affiliate performance?

Personalised Dashboards - Sharing  insights to help affiliates optimize their campaigns.

Provide High-Quality Resources: Equip affiliates with banners, copy, templates, dedicated LPs for seamless performance.

Regular check ins - biweekly / monthly checkins with meetings to discuss partner performance and share learnings, lead quality feedback. 

Personalized Incentives: Use tiered commissions and performance based bonus  to motivate affiliates.

What’s one your favorite affiliate management software or tool, and why?

Our affiliate program is built entirely on Partnerstack, which serves as the backbone of our operations. From recruitment and email marketing to managing bonus offers and paying commissions, Partnerstack enables us to run the program seamlessly end-to-end.

Interviewee
Anitha Sridharan
Job title
Manager, Digital Marketing
Company
Freshworks
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